It’s amazing to me how many businesses are really going the extra mile when it comes to customer service. Car dealerships are bending over backwards for a good review and google specialists wont stop until the problem is solved. It’s also mind-boggling how so many others aren’t jumping on the band wagon.
We have been hoping around the San Juan Islands for a couple of months now noticing the same trend of poor customer service. So I’ve been asking myself, is the tourist industry killing customer service? Are people flaunting their wealth and social status getting the working class down? I have met a number of sweet young adults from our country and others, and the majority of them are just floating around, trying to pay the bills with no loyalty to their employer what so ever. The really disturbing fact is that even the managerial staff have caught the bug. One of my favorite examples of this “customer service black hole” is when a resort restaurant manager had a progress report with a waitress behind the bar that was 10 ft. from our breakfast table. And lets just say he made it very clear with foul language and all that she had a lot of progress to make.
I’m realizing the importance of those horrible, sexual harassment meetings we all have to endure at our work place because apparently this kind of stuff isn’t common sense! Yikes!!! I mean really people… there’s a time and a place!
I know that there are many undesirable jobs in this world that have to be done, and they do not allow you to afford the life we all want as the American Dream. But maybe, just maybe we should all stop being depressed or anxious and figure out our own dream and standards of life. It’s sounds pretty harsh when I put it like that but it’s true. Generations have been raised with the vision of living in a beautiful home with a white picket fence where the family of 4 are playing and barbecuing in the yard, and Mom and Dad both drive a nice car to work everyday while the kids excel at school. Wow! That does sound nice! Ha! But it’s really not the world we live in these days.
Don’t get me wrong, there’s definitely a revolution happening in our country right now where prejudice thoughts and actions are finally condemning people. So we’re on our way to rebuilding a current American Dream of true freedom to pursue our vision of happiness. And when the people of our nation accept the responsibility of creating their own dream then maybe we can get off our high horse and realize that it takes hard work and dedication to get there and nobody should have to give us a free handout. If this is the case then we can all decide for ourselves how hard we want to work for the lifestyle we want to live.
I started teaching dance at the age of 12 and have continued doing so through out my 35 years. This early education in the real world helped me develop a very strong understanding of customer service because a 30 something mother is not going to be happy when another child is reprimanding her child. So I honed my skills by watching my co workers who happened to be a mother(studio owner) and 2 daughters who loved they’re careers! They were invested in their company and it showed by the way they treated their customers. I knew then that I wanted to stick to my passions and that I loved the challenge of working with people.
Having a vision of what you want in life is the first step in achieving it.
I always like to hear a persons story because it’s fascinating to discover someones vision. Often times they may not even see their own vision but when they light about their hobbies and passions you can see it. We all have a vision, whether you think it’s achievable or not is the question. And I’m hear to tell you it is! My husband and I are 35, debt free, and living on our sailboat in the beautiful San Juan Islands. Our bills are few and we get to spend the majority of our time hiking, playing on the boat, homeschooling and raising our son. If we all walk through life with the desire to do and be our best and leave things better than we found them (because nobodies vision includes littler and junk in the streets) then we’ll enjoy ourselves so much more no matter what we’re doing. Waiting on the tourists or being waited on as a tourist, both have their place and if done so with a smile a love of life/vision then the world will be a happier and customer service oriented place!
Quotes that support my theory:
To sum it all up, customer service is really a way of life that can be taught and has been adopted by so many other names. It’s people loving on people. Treating others the way you want to be treated and having a desire to better yourself by serving others. It can sound demeaning at times but you should try it! Selflessly caring for another’s needs can be one of the most self-fulfilling feelings in the world! When a child’s face lights up because they know a teacher really cares, or you get jobs because of your friendly reputation you’ll know that you’re doing something right in this world. This feeling is also very helpful for those moments when you’re on the receiving end of a customer servant got off the deep! Remember… it never hurts to gently remind people that they should look for a job that they enjoy.